Apologies for the delay. Firstly, we’ve edited your previous post that contained your password. You should only ever reveal your password when logging in to our system, our team will never ask for it specifically.
Thank you for letting us know which dates you were searching for. Unfortunately I can’t see the image you posted. To search with these dates, can you confirm you used the specific API call:
I can’t see any other issues on our side around this. You might be able to get more specific help by contacting our support team with any further queries. You can contact support@freeagent.com for that.
I’ve managed to track down the API calls in our request logs from the information you provided. Please could you check and confirm that you are using the URL query parameters from_date and to_date, and not using start_date and end_date.