Problem uploading bank statements since Tuesday

Hi. Has anything changed regarding uploading bank statements recently? We’ve been successfully uploading a statement as an array of transactions for a few weeks, but the last successful upload was 2 days ago. There are no errors in the response, but the transactions don’t show. Anyone got any thoughts?

Thanks

Hi there :wave:

Thanks for reaching out, Jamie from FreeAgent here. I can confirm there have been no recent changes in this area, and from our logs I can see a lot of successful requests to upload transaction statements.

Have you been experiencing this issue continuously over the past few days, or are you transaction statements uploading successfully now?

Kind regards,
Jamie

Hi Jamie. Thanks for the reply. It was one account we were struggling with, but it turns out our fitid wasn’t being generated quite as uniquely as we thought. We fixed that and all good now.

Nik