Hi,
We’ve just had an Openbooks customer trying to sign up for Float, but she’s
having trouble authenticating with FreeAgent.
When it gets to the authentication screen (on api.freeagent.com) it’s
rejecting her username or password. I’d normally suspect user error, but
she is a) an accountant, and b) has tried a number of times with both her
and a colleague’s email and password and can’t get past it. Is there any
reason that API access would be disabled/blocked/etc on an Openbooks
account?
She has full user access to her account, but she said when she’s logged
into Openbooks separately there’s a screen in the settings called something
like “Third party add-ons” but when she tries to view it, FreeAgent says
she’s not authorized to view the page. Not sure if that’s related?
I’m not sure how different Openbooks is to FreeAgent but I can’t seem to
replicate the issue.
Any ideas?
Thanks,
Philip
Possibly not a lot of help, but I have a lot* of Openbooks users with
mobileAgent, and I’ve never had a problem with them logging in.
If she’s an accountant, could it be an issue with the
accountant-dashboard type account? I know I can’t get accountants
using mobileAgent with their normal account, they have to make a user
which only has access to one Openbooks/FA company (well, the email can
have access to more, but NOT the accoutant dashboard thing) - ie, the
same kind of account that their client has.
- a lot isn’t a huge number, sadly, but it’s not a small number either!On 20 March 2013 16:48, Philip Roberts phil@floatapp.com wrote:
Hi,
We’ve just had an Openbooks customer trying to sign up for Float, but she’s
having trouble authenticating with FreeAgent.
When it gets to the authentication screen (on api.freeagent.com) it’s
rejecting her username or password. I’d normally suspect user error, but she
is a) an accountant, and b) has tried a number of times with both her and a
colleague’s email and password and can’t get past it. Is there any reason
that API access would be disabled/blocked/etc on an Openbooks account?
She has full user access to her account, but she said when she’s logged into
Openbooks separately there’s a screen in the settings called something like
“Third party add-ons” but when she tries to view it, FreeAgent says she’s
not authorized to view the page. Not sure if that’s related?
I’m not sure how different Openbooks is to FreeAgent but I can’t seem to
replicate the issue.
Any ideas?
Thanks,
Philip
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Nic Wise
t. +44 7788 592 806 | @fastchicken
b. http://www.fastchicken.co.nz/
Thanks Nic, that was exactly it. She was logging in with her overall
accountant login, not as a specific user on a specific company.
Cheers!
PhilOn Wednesday, March 20, 2013 4:58:15 PM UTC, Nic Wise wrote:
Possibly not a lot of help, but I have a lot* of Openbooks users with
mobileAgent, and I’ve never had a problem with them logging in.
If she’s an accountant, could it be an issue with the
accountant-dashboard type account? I know I can’t get accountants
using mobileAgent with their normal account, they have to make a user
which only has access to one Openbooks/FA company (well, the email can
have access to more, but NOT the accoutant dashboard thing) - ie, the
same kind of account that their client has.
- a lot isn’t a huge number, sadly, but it’s not a small number either!
On 20 March 2013 16:48, Philip Roberts <ph...@floatapp.com <javascript:>> wrote:
Hi,
We’ve just had an Openbooks customer trying to sign up for Float, but
she’s
having trouble authenticating with FreeAgent.
When it gets to the authentication screen (on api.freeagent.com) it’s
rejecting her username or password. I’d normally suspect user error, but
she
is a) an accountant, and b) has tried a number of times with both her
and a
colleague’s email and password and can’t get past it. Is there any
reason
that API access would be disabled/blocked/etc on an Openbooks account?
She has full user access to her account, but she said when she’s logged
into
Openbooks separately there’s a screen in the settings called something
like
“Third party add-ons” but when she tries to view it, FreeAgent says
she’s
not authorized to view the page. Not sure if that’s related?
I’m not sure how different Openbooks is to FreeAgent but I can’t seem to
replicate the issue.
Any ideas?
Thanks,
Philip
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an
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Nic Wise
t. +44 7788 592 806 | @fastchicken
b. http://www.fastchicken.co.nz/
Hi Philip,
If the user is an account manager and is using the accountancy practice
dashboard to assume the Openbooks account rather than having a login on the
Openbooks account she won’t be able to use the API. The solution, as Nic
points out, is to login with a user account on the Openbooks account.
Cheers,
GraemeOn 20 March 2013 16:58, Nic Wise nicw@fastchicken.co.nz wrote:
Possibly not a lot of help, but I have a lot* of Openbooks users with
mobileAgent, and I’ve never had a problem with them logging in.
If she’s an accountant, could it be an issue with the
accountant-dashboard type account? I know I can’t get accountants
using mobileAgent with their normal account, they have to make a user
which only has access to one Openbooks/FA company (well, the email can
have access to more, but NOT the accoutant dashboard thing) - ie, the
same kind of account that their client has.
- a lot isn’t a huge number, sadly, but it’s not a small number either!
On 20 March 2013 16:48, Philip Roberts phil@floatapp.com wrote:
Hi,
We’ve just had an Openbooks customer trying to sign up for Float, but
she’s
having trouble authenticating with FreeAgent.
When it gets to the authentication screen (on api.freeagent.com) it’s
rejecting her username or password. I’d normally suspect user error, but
she
is a) an accountant, and b) has tried a number of times with both her
and a
colleague’s email and password and can’t get past it. Is there any reason
that API access would be disabled/blocked/etc on an Openbooks account?
She has full user access to her account, but she said when she’s logged
into
Openbooks separately there’s a screen in the settings called something
like
“Third party add-ons” but when she tries to view it, FreeAgent says she’s
not authorized to view the page. Not sure if that’s related?
I’m not sure how different Openbooks is to FreeAgent but I can’t seem to
replicate the issue.
Any ideas?
Thanks,
Philip
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“FreeAgent API” group.
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Nic Wise
t. +44 7788 592 806 | @fastchicken
b. http://www.fastchicken.co.nz/
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Graeme Boyd
Senior Software Engineer
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