Freeagent does not comply with google policies

1

I’m having an annoying issue with enabling the Bank Feed for Mettle account. I follow the steps to relink my Mettle account on a desktop machine, after scanning the QR code, I am asked to log in to freeagent on my mobile device (within the Mettle app), which I always use my google account to access. I am them met with the message ‘FreeAgent does not comply with google policies’ – Error 403: disallowed_useragent

If I try to enable bank feed within the FreeAgent app, Mettle does not feature in the list of options.

3

This suggested via an AI search … worth a shot? You can then interact and progress onwards perhaps?

1. Set Up a Standard Password for FreeAgent

The most reliable way to bypass the Google SSO restriction inside the Mettle app loop is to log in using a direct username and password.

  • Go to the FreeAgent desktop website using your computer.
  • Log in one last time using your Google account credentials.
  • Navigate to your User Profile settings in the top right corner.
  • Create or update a permanent password for your account.
  • Keep note of your registered FreeAgent email address and this new password. [1]

2. Relink the Bank Feed

With a standard password established, you can safely bypass Google’s restricted user agent check.

  • On your computer browser, head to the Banking tab in FreeAgent.
  • Select your Mettle account and click Enable Bank Feed.
  • Scan the QR code using your mobile device when prompted.
  • When the FreeAgent login page displays inside the Mettle app, do not tap “Sign in with Google”.
  • Manually type your FreeAgent email address and your newly created password into the standard fields.
  • Complete the multi-factor authentication steps to securely bind the feed.
4

Hey Nathan,

If this is a query about enabling bank feeds in the app itself and not related to the API, we recommend getting in touch with our Support team to troubleshoot it.

Before you do this though we do have an excellent knowledge base with step by step instructions. Here’s our Mettle feed page, which might help you set things up:

https://support.freeagent.com/hc/en-gb/articles/360017383939-Enable-a-Mettle-bank-feed

If you’re still having trouble our Support team can help:

Here’s our contact us page for the Support team:

Thanks!

Carly