Bank transaction not found for this company - but it is there


I am getting a “Bank transaction not found for this company” error when I try to explain a particular bank transaction.

However I can get the transaction via the API so I know it exists in FreeAgent.

My explanation looks like this:

    "description":"Stripe fee",

The code which creates these explanations has not changed; the explanation exists so I think the data is ok; so I wonder whether anything has changed at FreeAgent’s end?

Many thanks,


Hi @Andrew_Stewart,

I’ve just messaged you directly asking for some details that will help me investigate this for you – if you click on your username in the top right corner and open the Messages folder (marked by on an envelope symbol), you’ll find a message from me there.


Speak soon,