API access is disabled while rebuilding company accounts

1

Hi there,

We’ve been seeing elevated errors while sending requests to the API, with the error message:

API access is disabled while rebuilding company accounts.

I’m not an accountant, but I’m presuming the “rebuilding” process is something our accountants have triggered (which is fine) - my question is, how long is this process expected to take? Should we be disabling our API requests until we’ve confirmation it’s complete?

As an aside, when I tried to log into FreeAgent, I found myself in a redirect loop. I think it’s to do with 2FA. I can log in, but then I’m redirected to /two_factor, which then redirects me to /recalculating_accounts, which then redirects me to /two_factor, and so on. Just figured I’d mention!

Andrew

2

Hey Andrew :wave:

Just adding a note to this thread to highlight that we discussed and resolved this issue in dm’s, in case anyone sees this post and thinks the issue still needs resolved. :slight_smile:

Thanks,
Jamie

3

Hi again,

Sorry to resurrect an ancient thread, but this feels pretty “my account” specific and I don’t have a dedicated contact. I don’t want to keep messaging Jamie privately and circumvent your support system!

We’re seeing the error “API access is disabled while rebuilding company accounts.” - do you know when this will be complete so I can backfill some missed invoices?

Thanks in advance,

Andrew

API access is disabled while rebuilding company accounts, again
4

Hey folks, this is still raising an error for us. Can someone look into why our account is returning “API access is disabled while rebuilding company accounts” again?

Thanks,

Andrew