API access is disabled while rebuilding company accounts, again

1

Hi there,

We’re seeing near constant errors while sending requests to the API, with the error message:

API access is disabled while rebuilding company accounts.

The last time I spoke to someone (Jamie, a few months back) he suggested it was a process at your end which would finish up soon.

It started again on December 16th, so I necro’d the old thread rather than making a new one, pinged it again on January 5th, and have decided to open a new thread to see if it gets seen by the right people.

This feels like a very “us” and our account problem, so maybe it’s one to take to email rather than the forum?

Cheers!

Andrew

2

(Relates to API access is disabled while rebuilding company accounts - #3 by SendOwl )

3

Hi Andrew,

Thanks very much for reaching out.

As you correctly suggested, this isn’t an API issue and is specific to your account. We have flagged this with our Support team, and they will be in touch via email in the next few days.

Thanks again,
Tommy

4

Closed topic- This is a company specific query and we are discussing this directly rather than on the forum.